TERMS AND CONDITIONS

FOR THE SUPPLY OF PIPED NATURAL GAS TO DOMESTIC PNG CUSTOMERS

The agreed terms and conditions between the Haryana City Gas (HCG) (hereinafter referred to as supplier) and the applicant (hereinafter referred to as customer) for the supply of Piped Natural Gas (PNG) are stated below:

Definitions:

1. Supplier means Haryana City Gas (HCG).

2. Customer means the applicant for a domestic piped natural gas (PNG) connection.

3. PNGRB means Petroleum and Natural Gas Regulatory Board.

4. Last mile connectivity (LMC) means equipment and installation used for providing PNG as defined in PNGRB Regulations.

5. SCM means standard cubic meter of GAS required to fill one cubic meter of space when the GAS is at an absolute pressure on seven hundred and sixty (760) millimeters of mercury and a temperature of fifteen (15) degree Celsius.

Supplier rights and obligations:

1. After receipt of duly filled registration form along with the required interest-free refundable security deposit & KYC documents, the supplier shall commence to take steps to provide the PNG connection to the customer. The supplier shall make all efforts, as a prudent city gas distribution company, to install the connection within a reasonable time, not exceeding six months from the date of registration, subject to the availability of access to the customer’s premises. In the event of any delay, due to non-availability of requisite permission from land-owning agencies of area/society, the customer may exercise the option to ask for the refund of their security deposits. The supplier shall refund the interest-free security deposits in the event of non-feasibility of providing the PNG connection to the customer due to techno-commercial reasons, which the supplier may discover at the time of execution of the work of installation of the connection.

2. The supplier shall supply the gas at a pressure of 21 millibar to the customer and maintain maximum flow rate of 0.75 SCM per hour.

3. The supplier reserves the right to select the safe and best possible pipeline route to provide the PNG connection to individual units having necessary safety and statutory clearances.

4. The supplier shall convert the existing LPG burners to make it compatible for use on PNG for the first stove/appliance. Any subsequent conversion would be carried out on payment of applicable charges as prevailing at the time of receipt of the request.

5. Meter reading shall be taken during the period commencing 10 days prior to the last date of respective billing cycle. Bill shall be raised once in two months on the basis of actual meter reading in Standard Cubic Meter (SCM). In case, in spite of best efforts, the meter reading is not recorded due to any reason at customer’s end, a provisional bill as per prevailing tariff card will be raised, and the difference in the amount, if any, will be adjusted in the next bill on the basis of actual meter reading obtained. In such cases, if the customer desires the bill based on actual meter reading, he/she may inform the current meter reading to the supplier within 5 days from the last date of respective billing cycle through email at info@hcggroup.co.in or through letters containing the complete details, including the meter number and Business Partner Number (BP). Or also do self-billing using HCG Connect mobile App/Customer portal.

6. Each meter shall be treated as a separate PNG connection. Extension from one floor to another shall be treated as a new connection. However, extension in the kitchen on the same floor can be provided with extra charge as per prevailing tariff card.

7. The modification of existing PNG installation may be carried out on request of the customer along with the payment of applicable charges (Non-Refundable) as prevailing at the time of receipt of such request. Acceptance of any request for such modification is subject to conformity with relevant technical and safety standards.

8. If the Cheque/DD issued by the customer gets dishonored for any reason, administrative charges of Rs. 300 (excluding taxes) shall be levied and recovered from the customer in addition to interest, if any, without prejudice to the right of the supplier to initiate appropriate legal proceedings against the customer for the said dishonor.

9. The supplier shall not use customer information obtained for a purpose other than for which it was obtained. The supplier shall not disclose the customer’s information to any person/entity other than the Petroleum and Natural Gas Regulatory Board (PNGRB), central and state governments without the consent of the customer in writing except for the following purposes:

• a. Billing or market operation.
• b. Law enforcement.
• c. When accounts of the customer have been transferred to a debt collection agency.

10. Supplier shall take all reasonable steps to ensure a regular and consistent supply of PNG to the customer. However, in the event of any interruption due to force majeure like natural calamities, war, and other unforeseen events beyond the control of supplier, the customer shall have no claim whatsoever, for the interruption of supply. However, the supplier, as a prudent city gas distribution company, shall make all efforts to restore the PNG supply at the earliest.

11. The supplier shall inform the PNG customers through RWA/Managing Committee of the affected society/area/colony of any planned shutdown for undertaking maintenance activity in their respective areas.

Customers’ Right and Obligations:

1. The domestic PNG customer shall bear the actual cost of material and labor charges for GL pipe in excess of 10 meters before metering unit and tube/pipe in excess of 5 meters after metering unit excluding rubber tube.

2. The customer has to submit his/her LPG connection into safe custody with his/her respective LPG supplier within 60 days from the date of commissioning of natural gas.

3. It shall be the responsibility of the customer to provide access to the route as decided by the supplier for laying of pipeline inside the boundary wall of premises of his/her residence. However, in case of flats located in multi-storey housing societies, the customer shall arrange NOC, if required, for laying pipeline through the common portion/areas/walls inside each housing complex, from the person/society concerned. In the event of non-receipt of such clearance in a reasonable time frame, supplier shall cancel the registration and refund the security deposits.

4. The Customer is under obligation to provide proof of ownership/tenancy of premises to the satisfaction of supplier at the submission of the registration form.

5. The customer shall make use of PNG supply for the registered premises only and shall not re-supply to any other person or property under any circumstances.

6. All fittings and equipment as provided by the supplier for the purpose of supply of PNG shall remain the property of the supplier. The customer shall remain the custodian of such properties and shall ensure the safety of these equipment.

7. The customer will not allow unauthorized persons other than HCG representatives for any modification or rectification with HCG PNG equipment and supply line. Any unauthorized concealing/tempering/relocation of PNG installation is not permitted and shall be solely at the risk and cost of the customer. In such cases, the supplier would forfeit the security deposit, and the supplier reserves the right to discontinue PNG supply if PNG equipment has been interfered with.

8. The customer shall ensure access to the meter reader, authorized by HCG, for periodical meter readings, maintenance checks.

9. The customer will ensure proper & timely payment of gas consumption bills, which shall also include the LMC charges, and/or network tariff as decided from time to time in accordance with PNGRB regulations 2008. Customer shall make full payment, against the bill raised by the supplier within 15 days from the date of billing. Any default in the payment of bill attracts a penal interest of 2% per month or Rs. 100 whichever is higher. Non-receipt of PNG consumption bill shall not be sufficient ground for non-payment of the bill. In case the customer has not received a bi-monthly bill, he/she is under obligation to obtain a duplicate copy of the same from the supplier.

10. In case the customer fails to pay two consecutive bills, gas supply will be discontinued without any notice. The supply shall not be resumed by HCG till clearance of all the outstanding bills with applicable interest. A minimum amount as mentioned in the tariff card shall be charged as re-connection charges to cover the expenses involved in disconnecting and reconnecting the supply.

11. In case the customer desires to surrender the PNG connection, the customer would be required to submit a written request along with the original receipts of payment made towards the payment of Refundable Security Deposits. The Security Deposits will be released after deducting the final bill amount and other dues (if any) after taking the meter and other fittings in the safe custody of the supplier.

12. Customer understands that the rubber tube is a consumable component of PNG installation. The customer is under obligation to get it replaced annually with the payment of applicable charges. Customer shall also ensure that if at any time during the usage/non-usage of PNG connection, any damage is detected in the rubber tube, PNG supply should be stopped immediately, and a request for the replacement of the damaged rubber tube with applicable charges should be placed with the supplier. No request for compensation/adjustment in the PNG consumption bill on account of leakage of gas caused due to damage of the rubber tube shall be entertained.

General Conditions:

1. Supplier reserves the right to reject any application for registration by intimating the basis for rejection of the application to the applicant.

2. Prevailing domestic PNG prices are subject to change, and the supplier reserves the right to revise the prices at any time.

3. The supplier reserves the right to revise LMC charges and network tariff or the last mile connectivity (LMC) at any time. Such charges and tariffs would be in accordance with the PNGRB regulations 2008.

4. Supplier reserves the right to amend/modify any or all of the terms and conditions with intimation to the customer.

5. The supplier reserves the right to supply PNG to other customers through the same pipeline at any point therein up to the meter outlet/isolation valve without affecting the customer’s PNG supply.

6. Any dispute arising out of/in relation to this agreement shall be decided by the arbitrator who shall be the Owner of HCG or his/her nominee. Arbitration & Conciliation Act 1996 and any other modification thereof shall be applicable to the proceedings. The venue of arbitration shall be Gurgaon/New Delhi only.

7. Notwithstanding any other court(s) having jurisdiction to try these suits arising out of this agreement, only the court of Gurgaon/New Delhi shall have exclusive jurisdiction to try such suits to the exclusive of all other courts in the country.

HARYANA CITY GAS TERMS AND CONDITIONS